Returns & refunds

Returns & refunds

We want you to be happy with your order. If you change your mind, you can return it within 30 days of delivery.

How to return

  1. Email sllfluko@gmail.com within 30 days of delivery with your order number.
  2. We will send you return instructions. Please do not send anything back before contacting us.
  3. Send the item back to us within 14 days of telling us you want to return it. Please keep your proof of postage and tracking number.

Condition of returned items

  • Unused and not installed: must be in the original packaging with everything that came with it, including all parts, accessories, fittings and documents. These are refunded for the item price.
  • Installed, fitted or used items: if there are marks or signs the item has been fitted to a vehicle or used, we can only refund a reduced amount to reflect the loss in value. We will inspect the item and tell you the amount before we issue the refund.
  • Items returned damaged, incomplete, or in a different condition from how they were sent may also receive a reduced refund.

Return shipping

If you return an item because you changed your mind, you pay for the return shipping. We recommend a tracked and insured service, as you are responsible for the item until it reaches us.

Refunds

After we receive and inspect the item, we refund the amount due to your original payment method within 14 days. Original shipping charges are not refunded, except that if you cancel within 14 days of delivery, the standard delivery charge you paid on the original order is refunded as required by law. We do not refund the cost of return shipping.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged, or is not what you ordered, email us as soon as you notice, with photos and your order number. We will cover the return shipping and send a replacement or a full refund.

Fitment

Before ordering, please check the fitment and sizing information on the product page. If you are unsure, email us your car model and year and we will confirm whether the part fits. Orders that do not fit because this was not checked are treated as change-of-mind returns.