Refund policy

Last updated: 9 November 2026

We want you to be happy with your order. This policy explains how returns and refunds work at FParts.

Your right to cancel (EU customers)

If you are a consumer, you can cancel your order for any reason within 14 days of receiving it. To do this, email us at sllfluko@gmail.com with your order number. You then have 14 days to send the item back.

30-day returns

On top of your legal rights, we accept returns of unused items for 30 days from delivery.

How to return

Email sllfluko@gmail.com with your order number before sending anything back.
We will reply with the return address and instructions.
Send the item back within 14 days of contacting us, using a tracked service. Keep your proof of postage.

Condition of returned items

Unused and not installed: in the original packaging with all parts and accessories. These are refunded for the item price.
Installed, fitted or used: if an item shows signs of fitting or use beyond what is needed to check it, we may reduce the refund to reflect the loss in value. We will tell you the amount before refunding.

Return shipping

If you return an item because you changed your mind, you pay the return shipping. If an item arrives faulty, damaged or incorrect, we cover the return shipping.

Refunds

We refund you within 14 days of receiving the item back (or proof that you sent it), using your original payment method. If you cancel within 14 days of delivery under your legal right to cancel, we also refund the standard delivery cost of your original order. Return shipping costs are not refunded.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged or not as described, email us with photos and your order number as soon as possible. We will offer a repair, replacement or refund in line with your legal rights.